Refund Policy
This policy outlines when refunds are available for Shopizor subscription payments. Please read this carefully before making a payment.
1. Payment method
All Shopizor subscription payments are made via manual bank transfer. After transferring, you upload your receipt through the platform for verification. Our team reviews and activates your plan within 24 hours. Because payments are processed manually, refund requests are handled on a case-by-case basis.
2. When refunds are available
We offer refunds in the following circumstances:
Plan not activated within 48 hours
If your receipt was approved but your plan was not activated within 48 hours of approval, you are entitled to a full refund or immediate activation — your choice.
Duplicate payment
If you accidentally submitted two payments for the same billing period, the duplicate amount will be refunded in full.
Wrong amount transferred
If you transferred an amount higher than the plan price and your receipt was rejected, the full amount transferred will be refunded.
Platform unavailability
If Shopizor is inaccessible for more than 72 consecutive hours due to our fault during a paid billing period, a pro-rated credit or refund will be issued for the affected days.
First-time subscriber — 7 day window
If you are a first-time paid subscriber and request a refund within 7 days of plan activation, we will issue a full refund provided you have not made significant use of paid features (more than 50 orders processed or more than 3 businesses created).
3. When refunds are not available
Refunds will not be issued in the following situations:
- After 7 days of plan activation for first-time subscribers
- For renewal payments once the new billing period has started
- If you cancel your subscription mid-period — you retain access until the period ends but no partial refund is issued
- If your account was suspended or terminated due to violation of our Terms of Service
- For unused days on a downgraded plan — the lower plan activates at the next billing cycle
- If you simply changed your mind after significant use of the platform
4. Rejected receipts
If your payment receipt is rejected, no charge has been applied to your account. You are free to re-upload a correct receipt at any time. A rejection does not constitute a payment — your money remains in your own bank account.
5. How to request a refund
To request a refund, contact us at contact@shopizor.com with the following information:
- Your registered email address
- The payment reference ID (shown in your payment history)
- The amount transferred and the date of transfer
- The reason for your refund request
6. Refund processing time
Approved refunds are processed within 7 to 14 business days via bank transfer to the account the original payment was made from. We will confirm the refund by email once processed.
7. Annual plan cancellations
If you cancel an annual plan within the first 7 days and qualify for a refund under our first-time subscriber policy, we will refund the full annual amount. After 7 days, annual plans are non-refundable but you retain full access until the end of the annual period.
8. Changes to this policy
We may update this Refund Policy from time to time. Changes will be communicated via email or a notice on the platform. The policy in effect at the time of your payment applies to that payment.
9. Contact us
For refund requests or questions about this policy, email us at contact@shopizor.com. We aim to respond within 2 business days.